Shipping Policy

Shipping Policy Information:
For more information regarding inventory availability . Please contact Janice, 1-800-207-5463
Mon. – Sat. 10 am – 5 pm EST. click here 

We cannot ship to PO BOX.

UPDATE - Shipping Can Take Longer Than Usual. Contact Us

Due to adhering to CDC guidelines you may experience some longer than normal shipping delays with shipments arriving in 12 - 15 business. Please call Janice our web representative for more information: 1-800-207-5463. Thank you for your patience as we work as quickly--and safely--as possible to deliver your order. Orders with two or more items may arrive in separate shipments, with no additional shipping charge.

You will receive a shipping confirmation when your Pioneer Linens order is on its way!

Since September of 2019, all product by Matouk is charged a shipping fee.
Contact Us for more information: 1-800-207-5463

Pioneer Linens offers Qualified Free Shipping on orders over $150.00, as exclusions may apply. All in-stock items ship within 48 - 72 hours of receiving your order during regular business hours. does not have live inventory so contact us for exact available inventory at time of purchase. Emails are sent for backordered items via email, and we will keep you informed of your order status. Additional shipping and export charges apply to all orders outside the 48 contiguous United States and International Shipments.  

Pioneer Linens ships Eastern Standard Time via UPS or FedEx Monday - Friday excluding all holidays. All orders MUST be placed by 10:00 A.M. Eastern Standard Time to guarantee delivery next business day. We cannot ship to PO BOX. Free Shipping on QUALIFIED orders applies to orders only in for shipments in the 48 Contiguous United States if the product falls with our shipping policy: (Read Below)

Free Shipping over $150 may qualify, but exclusions may apply, for UPS Ground shipment of only Non Bulk Purchases up to $1,599.99. ADDITIONAL SHIPPING Charges added upon fulfillment for shipment of all orders over $1,600.00 and or oversized, bulk, and heavy items - furniture, accessories, fragile items, all vanity accessories, 1 or more laundering product bottles, large rugs, 2 or more fashion rugs, 4 or more towels, 2 or more blankets, comforters, featherbeds, 2 or more sleeping pillows, luggage racks, table top extenders, bulk purchases of bed, bath, and table linens and all items manufactured by Matouk.... etc. Sample swatches and all made to order custom products on all orders are excluded from Free Shipping. 

All expedited shipments fees is calculated upon box size and cost of your order with insurance from Pioneer Linens.

Additional shipping fees may apply to an order which cost more than the suggested shipping fee listed below:

All Our Shipping Rates are Calculated with UPS  Ground or UPS 2nd Air Shipping

*No guarantee delivery for 2nd Day Air, it may take 3-4 days. 

International Shipping available by phone order. All international shipments must be paid by wire transfer. If paid by credit card for international shipping with international billing the order will not ship for 128 business days. We will not bill for an invoice for an international freight forwarder. International Marine Industry Shipments available by requests. Additional delivery charges applied to all shipments outside of the 48 contiguous United States. These charges assessed on a case-by-case basis depending on the weight of the order and the country the package is being delivered to. All applicable duty, customs charges and taxes are not included in the shipping cost and are the sole responsibility of the customer. Due to the daily fluctuation of import fees, brokerage charges and government taxes, quotations for such costs must be handled through your local Customs office. Pioneer Linens holds no responsibility for any packages lost, stolen or damaged sent outside the contiguous 48 states.
Online Orders may be shipped from multiple locations in more than one box. We dropship from multiple warehouses across the nation for order fulfillment. Thank you for shopping.