Return Policy


Pioneer Linens will gladly accept returns on new and unused merchandise within 21 days of receipt of order. If mailed back to Pioneer Linens after 21 days receipt Pioneer Linens will not issues any returns or exchanges on the item. All returns must come back in "shelf ready" condition, which means we can put it back on our shelf and sell it to the next customer who would like to purchase it. During COVID-19 we do quarantine our returns for 72 hours. All merchandise must be in the original packaging with all tags and inserts included. Due to supplier restrictions, we cannot accept a return or exchange with any indication that it has been used or handled. Laundered items will not be accepted. 

Free Shipping Promotions and Offers: Any items returned that were originally sent using free shipping offers will be credited to your original form of payment minus any delivery, handling, shipping costs.

Please allow up to 15 days for Pioneer Linens to receive, inspect, and process your return.

Cancelled Orders can only be issued if the items has not been shipped from the warehouse.

If your merchandise was received damaged or incorrect due to an error on the part of Pioneer Linens, please call us at 1-800-207-5463 to receive a prepaid UPS Call Tag. 

If we receive returns that do not comply with our policy, they will be sent back without any credit issued. This decision is based on our company and the manufacturer's judgment.

Non Returnable Items - Special orders include, but are not limited to, items that are not featured on our website. Special orders are defined as merchandise designed to our customer's specification. It is an item that is customized in a certain color, size, embellished design, or monogramming according to our customer's specifications.

Pioneer Linens reserves the right to inspect and refuse all items that are not acceptable for returns.

Send All Returns To:

Pioneer Linens
Attention: Internet Dept.
210 Clematis
West Palm Beach, Fl 33401

We do not issue return labels.

Buyer is responsible to package, label and ship all desired items back to Pioneer lInens. 
Call Janice, our web representative for more information
Store Hours: 10 AM - 5 PM EST.
Contact Us 24/7 >